Do you ship for free?
Yes. Shipping is free on every order to the United States, with no minimum.
Where do you ship?
We currently ship within the United States only.
How long will my order take?
Orders are processed in 1–3 business days, and most arrive within 7–14 business days. You'll get a tracking number by email once your order ships.
Why might my items arrive separately?
Our products ship from different warehouses, so orders with several items can arrive in more than one package. You'll get tracking for each.
What is your return policy?
You can return unused items in their original condition within 30 days of delivery. Email us to start a return. See our Refund Policy for details.
My item arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.
What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Checkout is secured by Shopify.
Will I pay sales tax?
No extra tax is added. Our prices include applicable taxes, so no sales tax is added at checkout. With free US shipping, the price you see is the price you pay.
How do I care for my bag?
Wipe it clean with a soft, slightly damp cloth, let it air-dry away from direct heat, and store it stuffed with paper in a dust bag to keep its shape.
How can I contact you?
Email support@kalvessa.com, call +1 (615) 706-5498, or use our contact form. We reply within 1–2 business days.