Terms of service

Last updated: October 12, 2026

These Terms of Service govern your use of the Kalvessa website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or have obtained any required permission from a parent or legal guardian.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

2. Product Information

We make reasonable efforts to accurately display:

  • Product descriptions
  • Materials
  • Colours
  • Dimensions
  • Features
  • Pricing
  • Images

However, colours may appear differently depending on your screen or device.

For products made using leather, faux leather, canvas, fabric, metal hardware, or other materials, minor variations in texture, grain, shade, stitching, or finish may occur.

Where natural materials are used, these variations may be part of the material's individual character and are not necessarily manufacturing defects.

3. Product Availability

All products are subject to availability.

We reserve the right to discontinue products, limit quantities, or cancel an order if a product becomes unavailable or if an obvious pricing or inventory error occurs.

If payment has already been taken for an order that we cannot fulfil, an appropriate refund will be issued.

4. Pricing

Prices displayed on the website may be changed at any time without prior notice.

Applicable taxes, duties, shipping fees, and other charges may be displayed separately during checkout depending on the destination.

Promotional offers are subject to their stated terms and availability.

5. Orders

Submitting an order does not necessarily mean the order has been accepted.

We reserve the right to refuse or cancel orders where reasonably necessary, including cases involving:

  • Suspected fraud
  • Payment problems
  • Incorrect pricing
  • Inventory errors
  • Unusual order quantities
  • Shipping restrictions
  • Incorrect customer information

6. Personalisation and Customisation

Where customisation is offered, customers are responsible for entering personalisation details correctly.

This may include:

  • Names
  • Initials
  • Text
  • Colour choices
  • Charm selections
  • Other custom options

Please review your selections carefully before placing your order.

Once production begins, personalised products may not be changed, cancelled, returned, or exchanged except where required by law or where the item is faulty.

7. Payment

Orders must be paid using one of the payment methods available at checkout.

You agree to provide current, accurate, and complete payment and billing information.

8. Shipping

Shipping times displayed on the website are estimates unless expressly stated otherwise.

Delivery delays caused by courier companies, customs authorities, weather, public holidays, incorrect customer information, or events outside our reasonable control may occur.

Please refer to our Shipping Policy for additional information.

9. Intellectual Property

All website content, including but not limited to:

  • Brand names
  • Logos
  • Product photographs
  • Graphics
  • Designs
  • Videos
  • Website layouts
  • Text
  • Product descriptions

is owned by or licensed to Kalvessa unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, commercially exploited, or republished without permission.

10. User Reviews and Content

If you submit reviews, photographs, testimonials, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes another person's rights.

11. Third-Party Services

Certain services, payment methods, apps, or links on our website may be provided by third parties.

Your use of those services may also be governed by the relevant third party's terms and policies.

12. Prohibited Activities

You must not:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Introduce malicious software or code
  • Scrape or misuse website information
  • Infringe intellectual-property rights
  • Submit fraudulent orders
  • Interfere with website functionality

13. Limitation of Liability

To the maximum extent permitted by applicable law, Kalvessa will not be liable for indirect, incidental, consequential, or special loss arising from use of the website or products.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

14. Indemnification

To the extent permitted by law, you agree to indemnify Kalvessa against claims, losses, or expenses resulting from your unlawful use of our website or breach of these Terms.

15. Governing Law

These Terms will be governed by the laws applicable to [State/Country of Registered Business], subject to any mandatory consumer protections applicable in the customer's jurisdiction.

16. Changes to These Terms

We may update these Terms periodically.

The version published on our website at the time of your use or purchase will apply subject to applicable law.

17. Contact Information

Questions regarding these Terms can be sent to:

Kalvessa
Email: [Support Email]
Address: [Registered Business Address]