Shipping policy

Last updated: October 12, 2026

Thank you for shopping with Kalvessa. We aim to process and deliver your order as efficiently as possible.

1. Order Processing

Standard orders are generally processed within [1–3 business days] after payment confirmation.

Personalised or customised products may require approximately [3–7 additional business days] for preparation.

Processing times may be longer during:

• Sale periods
• Product launches
• Public holidays
• Peak shopping seasons

Business days generally exclude weekends and public holidays.

2. Estimated Delivery

Estimated delivery times vary according to the destination and shipping service selected.

You may use a structure such as:

These are estimates and not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout.

We may occasionally offer free shipping based on:

• Order value
• Destination
• Promotional campaigns
• Specific products

The applicable shipping terms will be shown at checkout.

4. Order Tracking

Where tracking is available, tracking information will be sent by email, SMS, or another contact method after your order has been dispatched.

Tracking information may take some time to update after the courier receives your parcel.

5. International Orders

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT/GST
• Brokerage fees
• Other destination-country charges

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and must be paid by the customer.

Customs procedures may also cause delivery delays.

6. Incorrect Shipping Details

Customers are responsible for providing a complete and accurate shipping address.

Please check your:

• Name
• Street address
• Apartment/unit number
• Postal code
• City
• State
• Country
• Phone number

If you notice an error after placing an order, contact us immediately.

Once an order has shipped, we may not be able to modify the delivery address.

Additional delivery costs resulting from incorrect information may be charged to the customer where permitted.

7. Failed Delivery

If delivery is unsuccessful because the recipient is unavailable, the address is incomplete, or the parcel is not collected, the courier may return the package to us.

Re-shipping fees may apply before the order can be sent again.

8. Lost or Delayed Orders

If your tracking information has not updated for an extended period or your parcel appears to be lost, contact us at [Support Email].

We will assist you with the available courier investigation process.

Please note that courier investigations may take several business days.

9. Damaged Parcels

If your parcel arrives visibly damaged, photograph the packaging and product before disposing of any packaging materials.

Contact us at [Support Email] with your order number and photographs so we can review the matter.

10. Contact Us

For shipping-related enquiries:

Kalvessa
Email: [Support Email]
Phone: [Phone Number]