Privacy policy

Last updated: October 12, 2026

At Kalvessa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Account information
  • Product preferences
  • Customisation or personalisation details
  • Customer support communications
  • Reviews, feedback, and survey responses

When you browse our website, certain information may also be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referring website
  • Approximate location
  • Shopping and browsing activity
  • Cookies and similar technologies

2. Payment Information

Payments may be processed through third-party payment providers available through our e-commerce platform.

Kalvessa generally does not directly store complete credit or debit card numbers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Confirm payments
  • Arrange shipping and delivery
  • Provide order updates
  • Manage returns, exchanges, and refunds
  • Respond to customer enquiries
  • Provide customer support
  • Create and manage customer accounts
  • Personalise your shopping experience
  • Improve our products, services, and website
  • Detect or prevent fraudulent transactions
  • Meet legal, accounting, and regulatory obligations
  • Send promotional communications where permitted or where you have provided consent

You can unsubscribe from promotional emails at any time by using the unsubscribe option contained in our emails.

4. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, measure performance, and provide relevant marketing.

Some cookies may be provided by third-party services such as analytics, advertising, payment, or social-media providers.

You may control cookies through your browser settings or any cookie preference tools made available on our website.

5. Sharing of Personal Information

We may share information with trusted service providers where reasonably necessary to operate our business, including:

  • Shopify and e-commerce service providers
  • Payment processors
  • Shipping and courier companies
  • Warehousing and fulfilment providers
  • Marketing platforms
  • Analytics providers
  • Customer support providers
  • Professional advisers
  • Technology and hosting providers

We may also disclose information when required by law, regulation, court order, or governmental authority.

We do not sell personal information in the ordinary meaning of selling customer data for money.

6. International Processing

Some of our service providers may process or store information in countries other than the country in which you live.

Where applicable, we take reasonable steps to ensure personal information is handled using appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent
  • Object to or restrict certain processing
  • Request a portable copy of certain data
  • Opt out of certain marketing communications

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact us using the details below.

9. Children's Privacy

Our website is not intended for children who are not legally able to enter into online transactions without parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

10. Security

We use reasonable organisational, technical, and administrative measures to protect customer information.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Kalvessa is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, or legal requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

For privacy-related questions or requests, please contact:

Kalvessa
Email: [Customer Support Email]
Phone: [Phone Number]
Address: [Registered Business Address]